Privacy Policy

This Privacy Policy applies to:

• Visitors to our website(s)
• Applicants and clients (including demo and live accounts)
• Introducing brokers/affiliates and business contacts
• Communications with our support, sales, and compliance teams

We collect information in three main ways: (a) you provide it, (b) we collect it automatically, and (c) we receive it from third parties.

Identity and profile data: name, date of birth, nationality, identification numbers

Contact data: email, phone number, address

Account and onboarding data: account type selections, questionnaires, trading experience

Verification/KYC data: copies of identification documents, proof of address, source of funds information

Payment and transaction data: deposit/withdrawal details, payment method identifiers (we do not store full card numbers if processed by a payment provider)

Communications: emails, chat transcripts, call recordings where permitted, support tickets

Device and usage data: IP address, device identifiers, browser type, pages viewed, timestamps, referring URLs

Cookies and similar technologies: see our Cookie Policy

Security data: authentication logs, fraud signals, abuse prevention indicators

Depending on your account and jurisdiction, we may receive information from:

• Identity verification providers (document verification, liveness checks, sanctions screening)
• Payment processors (payment confirmations, chargeback signals)
• Analytics and advertising partners (limited technical identifiers, subject to your settings and applicable law)
• Introducing brokers/affiliates (referral information)
• Public sources (where needed for compliance checks)

We use personal information for the following purposes:

• Account creation and administration (including demo and live accounts)
• Providing services (platform access, trade execution support, customer service)
• KYC/AML and compliance (identity verification, sanctions screening, fraud prevention, regulatory reporting where required)
• Security (authentication, monitoring, incident detection)
• Payments and transaction processing
• Communication (service messages, notices, policy updates)
• Marketing (where permitted, and subject to opt-out/consent rules)
• Business operations (audits, analytics, product improvement)

Where applicable law requires, we rely on one or more of the following bases:

• Contract: to perform our contract with you or take steps at your request before entering into a contract
• Legal obligation: to comply with regulatory and legal requirements (KYC/AML, recordkeeping)
• Legitimate interests: to operate and secure our business (balanced against your rights)
• Consent: where you give consent, such as certain marketing communications or cookie categories

We may share personal information with:

• Service providers who help us operate (hosting, analytics, CRM, email delivery, customer support tooling)
• Identity and compliance vendors (KYC/AML screening, fraud prevention)
• Payment providers (to process deposits/withdrawals)
• Trading and technology vendors (platform providers, back-office systems)
• Professional advisers (legal, audit, compliance)
• Authorities where required by law, regulation, court order, or to protect rights and safety
• Corporate transactions (merger, acquisition, asset sale), subject to appropriate protections

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards such as contractual protections and vendor due diligence. The exact safeguards depend on your jurisdiction and the vendors used.

We keep personal information only as long as necessary for the purposes described above, including legal, regulatory, accounting, and reporting requirements. Retention periods depend on:

• the type of data
• the nature of the relationship (visitor, applicant, client)
• applicable laws and regulatory obligations

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure. You are responsible for keeping your login credentials confidential.

Depending on your location, you may have rights to:

• access your personal information
• correct inaccurate information
• request deletion (where applicable)
• object to or restrict certain processing
• withdraw consent (where processing is based on consent)
• receive a copy of your data in a portable format

You can opt out of marketing emails by using the unsubscribe link in our messages or by contacting us. Service-related communications may still be sent (for example, security alerts or important account notices).

Our services are not directed to individuals under the legal age to trade in their jurisdiction. We do not knowingly collect personal information from minors.

We may update this Privacy Policy from time to time. The "Last updated" date indicates when it was revised. Material changes may be communicated through our website or by email where appropriate.

If you have questions about this Privacy Policy, contact: support [at] miltonmarkets [dot] com